Yesterday I had a very inspiring flight with Lufthansa 754 from Frankfurt to Bangalore, because my seat-neighbour was a "dead head". What sounds grim to the uneducated ear (like mine was till yesterday as well), is a common expression in the aviation industry. It means that a flight attendant is on a flight (sometimes even in uniform) as a passenger, because this flight serves as a transportation flight to her next mission where he or she will be on duty. The reason yesterday was that there was no paying guest in the First Class, hence Lufthansa kept it empty, but therefore was coping with a surplus of flight attendants. Yet, for the return flight of the same crew which will leave tomorrow morning from Bangalore to Frankfurt on LH 755, there again the plane is fully loaded, hence the flight attendant is required.
Another thing I can assure: My "dead head"-neighbour was very much alive and very friendly, too. And as I always want to know it all, I poked her with tons of question which she patiently answered. How the crews constantly change and they have been trained to work together well in each and every constellation, but that for a longer trip of a few days team-spirit would kick in which would even make a difference for the better. So, it's basically like in any other profession.
What I really appreciated was her commitment which she had towards her company which was true and genuine, and not just a show to please me. And my own observation with Lufthansa's service overall is really positive, and especially it has improved over the last 10 years. In the vast majority, the crew expels a solid German charm which is perfectly fine: It's not subservient, good so, but I'd describe it as friendly, fast and efficient. As the service on board is improving, the gap to the service level on the ground (especially in Germany) is widening. What I have experienced there already from the check-in counter to the desk in the lounges was abysmal.
When I asked my neighbour what the two shittiest incidents were in her 10 years of flying, she mentioned two. The second-shittiest was a flight from San Francisco to Frankfurt when a passenger got a heart attack. Thanks to the defibrillator on board, a doctor who happened to be on board, managed to re-animate the person and recommended a safety-landing to bring the patient to intense care on the ground. The plane was already somewhere at the east coast of Canada and the nearest airport was prohibitive because of bad weather. An other, further airport seemed possible, the plane was in descend, the captain advised the crew that due to bad weather and a short runway that it should prepare for a "safe landing". The weather was that bad that in the final approach, however, the captain decided for a go-around with next destination Reykjavik in Island. At this point the patient who scratched the end of his days by a narrow margin started to argue with the crew.
Not what one might expect, that he was scared for his life and why the plane didn't land to get him to hospital. By contrary, he insisted he was fine, he needed to go to Frankfurt, because he would miss his connecting flight. Yet, the pilot clearly told him "no way", first because the doctor said differently and second, by now the plane had burnt so much fuel through the missed approach that it had to land for refuelling anyway. In Reykjavik all went fine, the ambulance took the patient and the plane could continue to Frankfurt within one hour.
Clearly number one of my neighbours bad events happened on October 7th, 2002 when a Boing 747 from Lufthansa in marginal weather conditions was set for approach to Mexico City airport. The crew on the flight deck got a warning from the Traffic Collision Avoidance System (TCAS) about another plane which would intersect the course of their flight. Air Traffic Control (ATC) gave instruction NOT to climb what was exactly what TCAS commanded. As the planes got closer and closer, the pilots – according to their training – decided to ignore the ATC, follow the TCAS and pull up. My "dead head" sat on the left side of the plane looking out of the window when the Jumbo went into a steep climb, just at that moment the clouds cleared up for a moment and she saw the other plane, an Airbus from Mexicana Airlines, under-flying the Jumbo at 30 meters distance. Pretty shitty picture, isn't it. I found an online-source about the incident here.
The investigation found out 1.5 years later that it was the clear fault of Mexican Air Traffic Control and the pilots had saved the lives of their own 388 plus 120 people of the other plane through their disobedience. Interesting I found the smart way of my neighbour to cope with the incident: She wanted to come over it, deliberately requested the same flight again and for landing asked the captain to watch the landing from the jump-seat from the cockpit. After seeing how this landing could go smooth and safe, she managed to mentally tick it off once forever, and continue enjoying her work as she had always done.
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